Contact us
Email us at support@dlance.la and we'll get back to you personally — a real person reads every message, not a bot. For questions about your data or these policies specifically, you can also reach legal@dlance.la or privacy@dlance.la.
Last updated: 24 August 2026
Need help with dlance, or have a question about your account? Here's how to reach us, and answers to a few things people ask most.
Email us at support@dlance.la and we'll get back to you personally — a real person reads every message, not a bot. For questions about your data or these policies specifically, you can also reach legal@dlance.la or privacy@dlance.la.
Identity verification is usually reviewed within a day. Escrow payments are verified by our team once you attach your bank transfer slip in the app — you'll see the status update in your chat once it's confirmed.
You can close your account yourself at any time, from Profile → Close my account in the app. This signs you out everywhere and takes down your open jobs and listings immediately, but nothing is deleted — sign back in whenever you like and everything returns exactly as it was.
If you'd rather your account and verification documents were erased permanently instead, email support@dlance.la and we'll take care of it, subject to the records we're required to keep for fraud prevention and Lao law.
If a Hirer and Freelancer can't agree on completed work, either person can contact us with the order details, and we'll review the conversation and evidence attached to help reach a resolution.